Refund & Return Policy
Last Updated: 19/11/2025
At Rexoh.com, customer satisfaction is our top priority.
If you are not fully satisfied with your purchase, we offer refunds under the terms below.
🔹 Eligibility for Refunds
You may request a refund if:
✔ The item you received is damaged, defective, or incorrect
✔ The product never arrived within the maximum delivery timeframe
✔ You cancel before the order is processed by the supplier
✔ You can provide proof (photo/video) of the issue
Note: Refunds do not apply if the customer provided incorrect shipping details.
🔹 Timeframe for Return or Refund Requests
The request must be submitted within 14 days of receiving the item.
If more than 14 days have passed, we may not be able to offer a full refund.
🔹 Items Not Eligible for Refund
⛔ Products used, damaged, or altered by the customer
⛔ Change-of-mind purchases
⛔ Digital & downloadable products
⛔ Items without proof of problem
🔹 Refund Processing Time
Once your request is reviewed and approved:
- Refund will be issued within 5–10 business days
- Refund will be sent via the original payment method (PayPal/Bank/Card)
🔹 Order Cancellation
You may cancel only if:
- The order is still in “Processing” stage
- The supplier has not shipped the product yet
If the item has been shipped → cancellation is not possible.
🔹 Lost / Delayed Shipments
If your item does not arrive within:
⏳ 45 days for standard shipping
You are entitled to a full refund or free replacement, whichever you prefer.
🔹 How to Request a Refund
To request a refund, send us:
📧 Email: support@rexoh.com
Include:
- Full Name
- Order Number
- Photo/Video of issue
- Reason for refund request
We reply within 24–48 hours.
🛡 Rexoh Customer Protection Promise
We stand behind every order.
If there is any issue, we will solve it — fairly, respectfully, and fast.